Department: Emergency and Family Assistance
Location: 13 Vienna street
Job Title: General Caseworker
This position is located in the Emergency and Family Assistance Department. Our Caseworkers are responsible for interviewing clients, managing activities related to social case work services such as assisting clients with economic, emotional, social and environmental difficulties by developing service plans in addition to making referrals to address social problems identified throughout the course of a case with advocacy, interpretation, translation, home visits, utilities and temporary assistance, jobs, rehabilitation we also verify information, providing and linking clients to resources for the remediation of their immediate needs. Assist clients identify and implement objectives and action steps that will lead to self-sufficiency,
Background of good communication and customer service skills, organizational and time management, solid computer and data entry skill. Keeping accurate records and documentation, demonstrate Knowledge of settlement house programs, provide casework services to customer through, advocacy, transportation, home visits, office visit, phone calls, and other services needed to support the clients.
Work experience requirements:
Must have an understanding of community resources and have met the minimum requirements.
Working in the community and customer service field. Knowledge of the challenges that the community faces and having the motivation to assist the families and the individuals we served to become self-sufficient. Via employment Rehabilitation housing and mental health.
Maintain a good rapport with; MCDHS, SSI, SSA, Manage Care Organizations, Community Food Cupboard, RG&E, LAWNY, Rochester Housing Authority and other agencies that may be beneficial to our clients.
Valid NYS driver’s license
Must be dedicated.
Minimum Education Requirements:
Valid driver’s license
Associates Degree, and/or (5) five years working in the community and customer service field.
**Other duties may apply** Miscellaneous Responsibilities as assigned by program Director.
Send resume to: Baden Street Settlement
152 Baden St.
Rochester, New York 14605